Customer Success Manager
We are looking for a passionate team player to join our amazing customer success team @ Aireye. The mission of a Customer Success Manager is to establish a trusting relationship with our enterprise-level customers.
This includes managing the entire customer lifecycle, from leading POVs as the product specialist, through ensuring a successful onboarding of new customers, to providing value throughout the relationship up until renewal.
What you will be doing in this role:
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Plan and execute a successful POV with prospects in collaboration with the account executives
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Manage the implementation of new use cases, best practices and functionality to expand existing accounts
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Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement
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Overall responsibility for customer health, growth and satisfaction
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Collaborate with sales team to ensure customers’ subscription renewal
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Manage your customers’ technical support
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Leverage your product knowledge and experience to ensure customers receive the utmost value of AirEye’s product
Knowledge & Skills:
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Excellent English speaker
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Minimum of 3 years experience in Customer Success and/or Pre-Sales roles, in tech companies
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Ability to quickly grasp and learn new technologies and businesses processes
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Technical knowledge and skills related to software solutions (On Prem or SaaS environment)
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Exceptional interpersonal skills
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Thrive in a fast-paced dynamic and ever-changing environment
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A team player and great communicator, comfortable working with multiple interfaces simultaneously
Advantages
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Experience in one or more cyber security domains (e.g. Network security, forensics, vulnerability research, etc.)
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Understanding of Windows and/or Linux forensics